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Ensuring a clear channel for complaints

If you have a complaint about your insurance product or the service you have received, please find guidance below.

Elmore Insurance Brokers Limited strives to do everything to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will endeavour to resolve this as soon as possible.

If you consider that you have cause to complain, the following information will advise you:

How to make a complaint

If you wish to complain, you may advise any member of our staff or contact us by:

Writing to:

Worldwide (excluding Portugal)

Elmore Insurance Brokers Limited,
Head of Compliance:
One Lime Street
London EC3M 7HA
Reino Unido
Telephone: +44 (0)207 118 1839
Email: elmorecompliance@elmorebrokers.com

Portugal (Only)

Elmore Lda,
Head of Compliance:
Avenida Casal Ribeiro 18, 2E
1000-092
Lisboa
Telephone: +351 911 051 636
Email: hello@elmore.eu

Elmore Insurance Brokers Limited (Elmore) is a company incorporated in England and Wales with registration number 09548115. Elmore is a Lloyd’s Broker and authorised and regulated by the Financial Conduct Authority – Firm Reference Number 955112.

Elmore, Lda is a company incorporated in Portugal with registration number NIF 516116363 and develops its activity with CAE 66220 – insurance intermediaries activities. Elmore, Lda is a Lloyd’s Broker and is authorised and regulated by the ASF – 420564777. Elmore, Lda is a Subsidiary of Elmore.