Providing internal insight/guidance to the claims management process including documenting the process to follow is key to successful claim management. Notification across multiple divisions or offices can lead to delays and potential insured events not being notified or covered. Having a clear claims notification and escalation policy within an organisation is critical, ideally demonstrated by a Claims Manual.

Elmore Claim Manual provides the follow:

• Contractual requirements for a valid claim;
• Understand different types of policy conditions
• Understand notification duties after a loss;
• Documents and supporting evidence required when notifying a claim.