Complaints

Ensuring a clear channel for complaints

If you have a complaint about your insurance product or the service you have received, please find guidance below.

Elmore Insurance Brokers Limited strives to do everything to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will endeavour to resolve this as soon as possible.

If you consider that you have cause to complain, the following information will advise you:

How to make a complaint

If you wish to complain, you may advise any member of our staff or contact us by:

Writing to:

Worldwide (excluding Portugal)

Elmore Insurance Brokers Limited,
Head of Compliance:
One Lime Street
London EC3M 7HA
United Kingdom
Telephone: +44 (0)207 118 1839
Email: elmorecompliance@elmorebrokers.com

Portugal (Only)

Elmore Lda,
Head of Compliance:
Avenida Casal Ribeiro 18, 2E
1000-092
Lisbon
Telephone: +351 911 051 636
Email: hello@elmore.eu