Complaints

Ensuring a clear channel for complaints

If you have a complaint about your insurance product or the service you have received, please find guidance below.

Elmore Insurance Brokers Limited strives to do everything to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will endeavour to resolve this as soon as possible.

If you consider that you have cause to complain, the following information will advise you:

How to make a complaint

If you wish to complain, you may advise any member of our staff or contact us by:

Writing to:

Elmore Insurance Brokers Limited,
Head of Compliance
25 Lime Street
London EC3M 7HR
United Kingdom

Telephone:

+44 (0)207 118 1839

Email:

simon.gilbert@elmorebrokers.com